privacy policy

Last Updated: 10-10-2019

This Privacy Policy explains how Hearo.fm, Inc. [and its subsidiaries and affiliated companies] (“Hearo”, “ we” or “us”) collects, uses, and discloses information about you when you access or use our website located at www.tune.fm (the “Site”), and the tune.fm music marketplace service and other online products and services that link to this Privacy Policy (collectively with the Site, the “ Service”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service or otherwise interact with us to stay informed about our information practices and the choices available to you.


Collection of Information

Use of Information

Sharing of Information

Social Sharing Features

Advertising and Analytics Services Provided by Others

Transfer of Information to the U.S. and Other Countries

Your Choices

Contact Us


Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Service, fill out a form, participate in a contest or promotion, make a purchase, upload your music, apply for a job, communicate with us via third party social media sites, request customer support, send messages or feedback, or otherwise communicate with us. The types of information we may collect include your name, email address, password, and photograph. If you choose to upload musical content for the sale on the Service and enter into an Artist Agreement, then, in addition to your name, email address and password we (or our designated third-party service providers) will also collect your mailing address, credit card information, payment information, billing address and other information from you. If you choose to purchase JAM Tokens, we (or our designated third-party service providers) will collect payment information from you and any other information you choose to provide. If you participate in any interactive features of the Service, we may collect any information you provide in connection with such participation.

Other Information We Collect When You Use our Service

When you access or use our Services, we automatically collect information about you, including:

Usage Information: We collect information about your use of the Service, such as playlists you create, content you download, and artists you choose to become a fan of.

Transactional Information: When you make a purchase, we collect information about the transaction, such as content purchase details, purchase price, and date and location of the transaction. When you upload music, images, or other content we may also collect metadata that is contained therein.

Log Information: We collect information related to your access to and use of the Service, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.

Device Information: We collect information about the computer or device you use to access our Service, including the hardware model, operating system and version, and unique device identifiers.

Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Service are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see Your Choices below.

Information We Collect from Other Sources

We may also obtain information about you from other sources. For example, we may collect information about you from third parties, including but not limited to identity verification services. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.


We use the information we collect to administer your account and to facilitate your use of the Service. We also use the information we collect to:

● Provide, maintain and improve our products and services;

● Send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests;

● Communicate with you about products, services, and events offered by Hearo and others, and provide news and information we think will be of interest to you (see Your Choices below for information about how to opt out of these communications at any time);

● Monitor and analyze trends, usage, and activities in connection with our Service;

● Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Hearo and others; and

● Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.


We will not share data except in the following circumstances:

● With vendors, service providers, and consultants that perform services for us, including database hosting and payment processing;

● In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;

● If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Hearo or others;

● In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

● Between and among Hearo and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and

● With your consent or at your direction.

If you participate in interactive areas of the Service, such as becoming a fan of an artist, writing a review, or messaging other users, information you provide in connection therewith will be shared with other users of the Service;

We may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you.


The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.


We may allow others to provide analytics services and serve advertisements on our behalf across the web. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Hearo and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.


Hearo is based in the United States and we process and store information in the U.S. [and other countries]. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.


Account Information

You may update certain account information you provide to us at any time by logging into your account or by emailing us atfeedback@tune.fm . If you wish to delete or deactivate]your account, please email us at feedback@tune.fm, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from Hearo by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.


If you have any questions about this Privacy Policy, please contact us at feedback@tune.fm.


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